EMAIL 2024 TOUR STORE SUPPORT support@zbtourshop.zendesk.com

We'll reply withing 48 hours!

RETURNS

Policy

• All 2024 TOUR STORE purchases are FINAL SALE and not eligible for return.
• If your TOUR STORE item was received damaged or incorrect, please contact customer support immediately

When will my order ship?

Multiple unit orders will not ship until all items are available in stock.

Each product page has been updated with an estimated shipping window, please refer there for questions on shipping times.

You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.

Please note: tracking numbers can take up to 72 hours to update to its next scan location and not all shipping methods have step by step tracking. Unfortunately, we are not able to upgrade a shipping method once an order has been placed.

 When will I get my order confirmation?

Order confirmations are automatically sent to the email address used to purchase at the time your order is complete.

Your confirmation email will include:

• Line detail of the items ordered
• Shipping and billing address

If you have not received your order confirmation within a few minutes of a successful order, please check your junk or spam folders and make sure your email address was entered correctly.

If the confirmation email is still not found in your inbox and/or you may have entered your email address incorrectly, reach out to our customer service team and we'd be happy to look into it for you and get this fixed! 

International Shipping

It is important to note that all taxes and duties are at the responsibility of the purchaser. We do not have the ability to mark packages as having "No Commercial Value" in order to reduce potential duties due.

If you have questions about your order location after it has arrived to your country, we recommend contacting your local postal service for updates.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.